FAQ 

Delivery Info

Monday- Friday (Excluding Public Holidays): Online order placed BEFORE 2 pm AEST for business delivery are guarantee to arrive by 5 pm on the same day. Delivery to residential address are guaranteed to be delivered same day by 7pm.

If you have any urgent delivery request, please give our team a call



 

Where is my order?

Should you have any concern about the delivery status on your order, please feel free to give us a call. We may not be able to provide you an exact delivery time, yet, we can provide you an estimate delivery time frame.

 

Your contact details 

Please ensure you provide us a valid contact phone number or valid email address when you place an order to allow us to get in touch should there be any question or concern about your order.

 

What if the recipient is not home?

Of course we don't want to ruin the surplice of your gift, so we don’t expect you to check whether if recipient will be at the intended delivery address when you place an order. If no one is at the given address to receive the delivery, our experienced driver will leave the gift if it safe to do so. If the address is not safe to leave, our driver will leave a call card and do our best to return to the address later in the day, however, an additional delivery charge may apply.